Return and refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at alphazeehub@gmail.com. Do not send any items back without first contacting us.

For any return-related queries, feel free to reach out to alphazeehub@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective or damaged
• You received the wrong item

We will evaluate the issue and make it right as soon as possible.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (food, flowers, plants)
• Custom products (special orders, personalized items)
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases

Unfortunately, we also do not accept returns on sale items or gift cards.

If you have questions about a specific item, feel free to reach out.

Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether your refund is approved.

• If approved, you’ll be automatically refunded to your original payment method within 10 business days.
• Please note that it may take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at alphazeehub@gmail.com.